Creative Problem Solving


Divergent and Convergent Thinking must be balanced
Keys to creativity are learning ways to identify and balance expanding and contracting thinking (done separately), and knowing when to practice them.

Ask Problems as Questions
Solutions are more readily invited and developed when challenges and problems are restated as open-ended questions with multiple possibilities. Such questions generate lots of rich information, while closed -ended questions tend to elicit confirmation or denial. Statement tend to generate limited or no response at all.

Defer or Suspend Judgement
As Osborn learned in his early work on brainstorming, the instantaneous judgment in response to an idea shuts down idea generation. There is an appropriate and necessary time to apply judgment when converging.

Focus on”Yes, and” rather than “No, but”
When generating information and ideas, language matters. “yes, and” allows continuation and expansion, which is necessary in certain stages of CPS. The use of the word “but” – preceded by “yes” or “no” – closes down conversation, negating everything that has come before it.


Explore a variety of divergent and convergent techniques for individual and group problem solving. Learn how and where to apply different tools within the CPS process Practice facilitating tools Discover how to create and adapt tools

Who Should Attend

Anyone and everyone who is required to solve problems effectively.

Competencies Addressed

  • Recognise and overcome blocks to creativity
  • Identify attitudes and behaviours conducive to creative thinking
  • Apply core concepts of creative thinking
  • Utilise a variety of divergent and convergent thinking tools
  • Apply the CPS method to may simulated or real situations
  • Consciously be creative when facing problems and opportunities.

Download Brochure

Register Now